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If our handling of your query or complaint is not satisfactory to you, you may contact Bangko Sentral ng Pilipinas. You may file a complaint through the BSPO Online Buddy, BOB, through the following channels:
consumersaffairs@bsp.gov.ph
Direct Line (02) 5306-2584; (02) 8708-7087
Trunk Line (02) 8708-7701 loc. 2584
Fax Number: +632-8708-7088
10th Floor Multi-Story Building, BSP Complex A. Mabini Street Malate, 1004 Manila